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Essential Skills Programs

Customer Service and Point of Sale System Training

Course Description

This course will prepare you to have a better understanding of customer service skills including communication, listening, team work and much more. You will gain hands-on experience using a Point-of-Sale System (dates and times to be determined) scanning items, applying coupons, accepting payments, refunds, and much more.  

Course Details

Hours: 18 – 24
Certificate of Completion: Yes
Prerequisites: None
Completion requirements: Completion of all learning activities, milestones, and assigned culminating task.

Formats Available

  • In-Person (To be determined)
  • Self-Guided Online with Hands-On In-person training

Document Use

Course Description

This course will prepare you to have a better understanding of documents……

Course Details

Hours: 12 -18
Certificate of Completion: Yes
Prerequisites: None?
Completion requirements: Completion of all learning activities, milestones, and assigned culminating task.

Formats Available

  • In-Person (To be determined)
  • Online with Live Lessons
  • Self-Guided Online

Google Accounts & Apps

Course Description

This course will prepare you to have a better understanding of Google Accounts and Apps. You will learn how to sign-up for a Google Account and use programs such as Docs, Sheets, Slides and photos. You will learn how to upload and save files in Google Drive.

Course Details

Hours: 12 -18
Certificate of Completion: Yes
Prerequisites: Computer Basics
Completion requirements: Completion of all learning activities, milestones, and assigned culminating task.

Formats Available

  • In-Person (To be determined)
  • Online with Live Lessons

Introduction to Social Media

Course Description

This course will prepare you to have a better understanding of five social media platforms. You will learn how to set up and manage your account(s), gain a better understanding how to navigate platforms, post content, and connect with people, businesses, and/or organizations. You will also learn how to use publishing tools to improve your posts.

  • Create profiles on popular social media sites – Facebook, Instagram, Pinterest, Twitter, LinkedIn
  • Post status updates, upload photos, find friends
  • Set social media usage boundaries
  • Use publishing tools to create amazing content – Image sourcing, Canva, Tweetdeck, Hootsuite

Course Details

Hours: 24-27
Certificate of Completion: Yes
Prerequisites: Must have an email account
Completion requirements: Completion of all learning activities, milestones, and assigned culminating task.

Formats Available

  • In-Class (To be determined)
  • Online with Live Lessons
  • Self-guided Online

iPad Basics

Estimated Time: 2 to 3 hours per unit or 12 to 18 hours to complete

Course Description

This course will provide you with the basics of using an iPad. You will learn how to navigate an iPad to use pre-installed apps such as FaceTime, Camera, and Photos.  You will also learn how to use the internet (Safari) and email.

Course Details

Hours: 12-18
Certificate of Completion: Yes
Prerequisites: Must have an email account
Completion requirements: Completion of all learning activities, milestones, and assigned culminating task.

Formats Available

  • In-Class (To be determined)
  • Online with Live Lessons

Numbers in the Workplace: Excel

Estimated Time: 3-6 hours per unit or 24 to 48 hours to complete

Formats Available

  • In-Class (To be determined)
  • Online with Live Lessons
  • Self-Guided Online

Course Description

This course will prepare you to have a better understanding of Microsoft Excel, how to use formulas for calculations, create charts and much more.

Course Outline

  • Unit 1: Microsoft Excel Refresher
  • Unit 2: Create Workbooks in Excel
  • Unit 3: Insert Summary Functions and Create Charts
  • Unit 4: Manage Multiple Worksheets
  • Unit 5: More Functions and Excel Tables
  • Unit 6: Format Cells and Worksheets
  • Unit 7: Insert Advanced Functions
  • Unit 8: Developing More Excel Skills

Office in a Flash

Estimated Time: 3-5 hours per unit or 15 to 25 hours to complete

Formats Available

  • In-Class (To be determined)
  • Online with Live Lessons
  • Self-Guided Online

Course Description

This course will prepare you to have a better understanding of Microsoft Office programs Word, Excel and PowerPoint as well as other digital skills.

Course Outline

  • Unit 1: Microsoft Word
  • Unit 2: More with Microsoft Word
  • Unit 3: Microsoft Excel
  • Unit 4: More with Microsoft Excel
  • Unit 5: Microsoft PowerPoint

Personal Finance

Estimated Time: 1 to 2 hours per unit or 10 to 20 hours to complete

Formats Available

  • In-Class (To be determined)
  • Online with Live Lessons
  • Self-Guided Online

Course Description

This course will prepare you to have a better understanding of financial literacy. You will gain knowledge and skills about setting goals, creating and tracking a budget, how to save money, understand credit and debt, and much more!

Course Outline

  • Unit 1 – Your Income
  • Unit 2 – Budgeting 
  • Unit 3 – Credit and Debt
  • Unit 4- Shopping and Consumer Knowledge
  • Unit 5- Housing and Utilities 

Point of Sale System Training

Course Description

This course is paired with our Customer Service course and will prepare you to have a better understanding of customer service skills including communication, listening, team work and much more. You will gain hands-on experience using a Point-of-Sale System (dates and times to be determined) scanning items, applying coupons, accepting payments, refunds, and much more.  

Course Details

Hours: 18 – 24
Certificate of Completion: Yes
Prerequisites: Reading and Numeracy level 2
Completion requirements: Completion of all learning activities, milestones, and assigned culminating task.

Formats Available

  • In-Person (To be determined)
  • Self-Guided Online with hands-on In-person training

Pre-Healthcare Preparation

Course Description

This course will prepare you for success in Personal Support Worker (PSW program).  

Course Details

Hours: 48-60
Certificate of Completion: Yes
Prerequisites: Must have an email account
Completion requirements: Completion of all learning activities, milestones, and assigned culminating task.

Formats Available

  • In-Person (To be determined)
  • Online with Live Lessons
  • Self-Guided Online

Soft Skills for Manufacturing

Estimated Time: 2 to 3 hours per unit or 16 to 24 hours to complete

Formats Available

  • In-Class (To be determined)
  • Online with Live Lessons
  • Self-Guided Online

Course Description

This course will prepare you to have a better understanding of the importance of soft skills for the workplace. You will improve your soft skills, gain a better understanding of communication skills and why they are important, and practice improving your soft skills with interactive lessons and activities. If you are taking the self-guided online program, you may be required to book a 1-1 with your instructor to complete these activities.  

Course Outline

  • Unit 1: Soft Skills 
  • Unit 2: Communicating with Others
  • Unit 3: Active Listening
  • Unit 4: Teamwork
  • Unit 5: Problem Soling & Decision Making
  • Unit 6: Attitude
  • Unit 7: Adaptability
  • Unit 8: Dealing with Conflict

Writing in the Workplace: Word

Estimated Time: 3-5 hours per unit or 27 to 45 hours to complete

Formats Available

  • In-Class (To be determined)
  • Online with Live Lessons
  • Self-Guided Online

Course Description

This course will prepare you to have a better understanding of Microsoft Word, how to use format text, paragraphs and pages layouts, insert items, create tables and much more.

Course Outline

  • Unit 1: Microsoft Word Refresher
  • Unit 2: Create Letters and Memos
  • Unit 3: Create Business Reports
  • Unit 4: Create Flyers
  • Unit 5: Create Newsletters and Mail Merge Documents
  • Unit 6: Create Static Forms
  • Unit 7: Create a Brochure
  • Unit 8: Prepare a Document with References
  • Unit 9: Developing More Word Skills